Refund Policy

Refund Policy

At ProFix Digi Mart, we strive to provide the highest level of service and satisfaction to our clients. However, we understand that there may be instances where you may request a refund. Our refund policy is designed to be fair and transparent for all parties involved.

Eligibility for Refund:

• Refund requests must be made within 30 days of the initial payment.
• Services that have not yet commenced are eligible for a full refund.
• Partial refunds may be granted for services that have already been initiated but not completed, based on the percentage of work completed.

Non-Refundable Services:

• Customized plans and strategies that have been delivered.
• Completed design and content creation services.
• Paid advertising campaigns that have already been launched.

Request Process:

• To request a refund, please contact our support team at [[email protected] with your account details and reason for the request.
• Our team will review your request and respond within 5 business days.

Approval and Processing:

• If your refund request is approved, the refund will be processed within 10 business days.
• Refunds will be issued to the original payment method.

Dispute Resolution:

• If you are not satisfied with the resolution of your refund request, you may escalate the matter to our management team for further review.

Changes to Refund Policy:

• We reserve the right to modify this refund policy at any time. Any changes will be communicated to clients in advance.

We value your business and aim to address any concerns promptly and professionally. Please contact us with any questions or issues regarding our services.